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Once your order is placed it will be reviewed.

BioSilk reserves the right to cancel any orders that are not in line with our Terms and Conditions.


We apologize, but currently we are unable to ship orders to destinations outside of the United States. If you would like to place an order, and ship outside of the United States. We recommend using a Parcel Service (shop2ship.com}.


Business Days:
Monday – Friday, excluding federal holidays within the United States, as well as the day after Thanksgiving.


Priority shipping orders received before 12PM (noon) CST will be shipped the same day. Processing and shipping time does not include weekends, and orders placed on Friday after 12PM (noon) CST, Saturday and Sunday will be processed the following Monday.


Shipping charges are based on order totals and CHI offers free shipping on all orders over $100, excluding tax.

If shipping to PO Boxes please select Sure Post as shipping option. We thank you for your understanding.


CHI Haircare is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked “delivered” must be filed after 5 days and before 15 days from the date the package was marked “delivered.” Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.


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